An insurance agent contacts a policyholder and falsely claims their current homeowner's policy has inferior coverage, persuading the client to cancel it and buy a new policy from the agent's company. This practice is best described as:
Correct
The answer is B: Twisting
Twisting is the act of inducing a policyholder to lapse, cancel, or replace an existing insurance policy through misrepresentation or incomplete comparison (Insurance Code §541.051(5), §4005.101(b)(7)). The agent used false claims about inferior coverage to persuade the client to cancel. Churning is different: it is needless, repeated replacement of a client's policies to generate new commissions, often with the same insurer. What makes this twisting is the misrepresentation that induced the cancellation, not which company issues the new policy.
Why not ?
Source: Insurance Code §541.051(5) Insurance Code §4005.101(b)(7)
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The answer is B: Twisting
Twisting is the act of inducing a policyholder to lapse, cancel, or replace an existing insurance policy through misrepresentation or incomplete comparison (Insurance Code §541.051(5), §4005.101(b)(7)). The agent used false claims about inferior coverage to persuade the client to cancel. Churning is different: it is needless, repeated replacement of a client's policies to generate new commissions, often with the same insurer. What makes this twisting is the misrepresentation that induced the cancellation, not which company issues the new policy.
Source: Insurance Code §541.051(5) Insurance Code §4005.101(b)(7)